Shipping Policy
Last updated: October 10, 2026
Who we are
Lonne Holdings ("we", "us" or "our") runs the website shoplarkmere.com ("Larkmere"). We want shipping to be simple and clear, so below you find everything about how we ship your order.
Shipping overview
- Shipping cost: Free on all orders
- Ships to: United States of America (USA)
- Processing time: 1-3 business days (Monday to Friday)
- Shipping time: 4-8 business days (Monday to Friday)
Shipping costs
We offer free shipping on all orders. There are no hidden shipping fees at checkout.
Shipping range
We currently ship within the United States of America (USA) only.
Order processing time
Orders are processed within 1-3 business days, Monday to Friday. Orders are not processed on weekends or public holidays. Orders placed on a weekend or holiday are processed on the next business day.
Shipping time
After processing, orders usually arrive within 4-8 business days, Monday to Friday, depending on where you live.
Order emails and tracking
After you place your order, you receive an order confirmation email with your order number. As soon as your order ships, you receive a shipping confirmation email with your tracking number. You can also check the status of your order at any time on our Track your order page. We use trusted shipping partners for all orders.
Lost or damaged items
Damaged orders: If your order arrives damaged, contact us with your order number and a photo. We will send a free replacement or give you a full refund.
Lost orders: If your package has not arrived within the shipping time above, contact us right away and we will help you.
Address changes and wrong addresses
Changing your address: Contact us as soon as possible. We can change the delivery address within 1 hour after you place your order, as long as the order has not shipped yet.
Wrong address given at checkout: Please check that your address is complete and correct. We are not responsible for orders that are late, returned or lost because of a wrong or incomplete address. If an order must be sent again for this reason, the customer pays the extra shipping cost.
How to ask for a change: Email info@shoplarkmere.com with your order number and the correct address.
Order cancellations
You can cancel your order within 1 hour after you place it by contacting our customer service. After that, your order may already be on its way to being packed. You can then follow the steps in our Refund Policy once it arrives.
Contact us
Email: info@shoplarkmere.com
Phone: +47 72 83 80 98
Customer service: Monday to Friday between 9:00 am and 5:00 pm (EST)
Contact form: shoplarkmere.com/pages/contact
Business details
Website name: shoplarkmere.com
Company name: Lonne Holdings
Address: Loddgårdstrøa 33, Melhus, Trøndelag, 7224, Norway