Refund Policy
Last updated: October 10, 2026
Thank you for shopping at shoplarkmere.com. This Return and Refund Policy explains how returns, refunds and exchanges work, so you know exactly what to expect.
Contact for returns
Email: info@shoplarkmere.com
Phone: +47 72 83 80 98
Address: Loddgårdstrøa 33, Melhus, Trøndelag, 7224, Norway
Policy overview
- Return period: 30 days from the delivery date
- Inspection: within 7 business days after we receive your return
- Refund time: within 10 business days after approval
- Return shipping costs: paid by the customer, unless the product is broken, damaged or wrong
Order cancellations
You can cancel your order within 1 hour after you place it by contacting our customer service. If your order has already been processed or shipped, please follow the return steps below.
Return conditions
- Return window: items can be returned within 30 days of delivery.
- Item condition: items must be unused and in their original packaging.
- Proof of purchase: your order number is needed for every return.
How to return an item
- Contact us: email info@shoplarkmere.com with your order number, the reason for your return and photos if the item is broken or wrong.
- Get approval: we check your request and send you the return address and instructions.
- Pack the item: pack the item safely in its original packaging.
- Ship it: send the package with a tracked shipping service. Please do not send items back without contacting us first.
Refunds
Approval: when we receive your return, we check it and tell you within 7 business days if your refund is approved.
Processing time: approved refunds are sent to your original payment method within 10 business days. Your bank or card company may need a few extra days to show it.
Confirmation: you receive an email as soon as your refund is sent.
If you do not see your refund in time, please check with your bank first. If you still need help, contact us at info@shoplarkmere.com.
Exchanges
We exchange items that are broken, damaged or wrong. Contact us within 30 days of delivery and we pay the return shipping for these exchanges. If you want a different color or model, please return the item and place a new order.
Broken, damaged or wrong items
Broken or damaged: if your item arrives broken or damaged, contact us within 30 days of delivery with a photo. We arrange the return at no cost to you and send a replacement or a full refund, whichever you prefer.
Wrong item: if you receive the wrong item, contact us and we pay the return shipping and send you the right item.
Not satisfied / changed your mind
If you are not happy with your item, you can return it within 30 days of delivery as long as it is unused and in its original packaging. In this case, you pay the return shipping cost. We refund the full product price once your return is approved.
Contact us
Email: info@shoplarkmere.com
Phone: +47 72 83 80 98
Customer service: Monday to Friday between 9:00 am and 5:00 pm (EST)
Contact form: shoplarkmere.com/pages/contact
Business details
Website name: shoplarkmere.com
Company name: Lonne Holdings
Address: Loddgårdstrøa 33, Melhus, Trøndelag, 7224, Norway